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have a problem?

Something's wrong with your website or you need help setting up your email app? Ask us anything you want, and our support team will do their best to assist you.

GET A RESPONSE IN 15 MINUTES​

Submit your inquiry via live chat, email or ticket, and you will get a response within 15 minutes. Our support team have processed over a million tickets with an average response time of 7 minutes!

submit a ticket

You can submit us a ticket at suresupport.com. If you do not have a support account yet, please kindly sign up for your free account through http://www.suresupport.com/new.

industry leading ticket system

Our ticketing system is designed, so that we can process customer requests securely and quickly. It has features that email does not have, such as history, logs, and statistics allowing us to resolve customer issues more efficiently.

Frequently asked questions

We do not provide phone support. This is so because we support customers from all around the world and because telephone support is very error-prone and time-consuming compared to our ticketing system at the SureSupport.com website.
Our online knowledge base is available at SureSupport.com/faq. It contains extensive tutorials and manuals that cover every aspect of our hosting service – from setting up the most popular email clients to installing Node.JS apps.
You can contact us by email at support@suresupport.com or submit a ticket at SureSupport.com. Make sure to specify your domain and as much details as you can. We will get back to you within 15 minutes. Guaranteed!
There are a lot of hosting providers out there that require payment for technical support. You will get an exceptional support service for free with us. We don’t charge for support and we will do our best to help out even if the problem concerns a third-party application. Our techs will investigate the problem, and resolve it in over 90% of the cases.